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These terms apply to users of studio-about.com. They will be valid for all your future transactions with Studio About ApS and visits to studio-about.com. These conditions apply to products by studio-about.com to private individuals. This website is directed exclusively to private individuals. Studio About ApS reserves the right to revise these terms and conditions.

COMPANY INFORMATION

Studio About ApS
CVR 39 26 06 11
Frederiksgade 34,2 
8000 Aarhus C
Denmark

info@studio-about.com
+45 53604455

REMEMBER

Each piece is individually handmade, therefore there may be slight variations in colour, dimensions and texture of our products.

PURCHASING

When you purchase something from studio-about.com, you must ll in your personal information such as name, address and payment information. When payment has been accepted and the article is registered in our stock you will receive a shipping conformation.

SECURITY

Studio About ApS uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

COOKIES

www.studio-about.com uses cookies in order to improve your experience on the site. The cookie identifies your computer and allows the website to to remember your personal settings. Cookies are also used for statistical purposes.

PAYMENT AND PRICES

We accept payments by Visa, VisaDankort, Visa Debit, Visa Electron, MasterCard, MasterCard Debit og Maestro. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include Danish VAT at 25 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. studio-about.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Studio About ApS do not keep its customers payment card details.

SHIPPING

DENMARK:
Free shipping on orders over DKK 399.- incl. VAT. Shipped with GLS.

Shipping on orders under DKK 399,- incl. VAT

  • PACKING SHOP 39,- incl. VAT
  • HOME DELIVERY 69,- incl. VAT

Standard shipping within Denmark is 2-5 working days, delays may occur. For delivery to Bornholm and other non-bridged islands, a slightly longer delivery time is to be expected.

EU:
Free shipping on EU orders over DKK 1.200,- incl. VAT, except Iceland and the Faroe Islands.

Shipping under DKK 1.200,-

  • EU / DKK 79,- incl. VAT
  • Iceland and Faroe Islands / DKK 350.- incl. VAT
Standard shipping within the EU is 3-8 business days, delays may occur.



OUTSIDE EU:

  • Norway / DKK 259,- incl. VAT & customs administration
  • Countries outside the EU / DKK 599,- incl. VAT & customs administration

Standard shipping outside the EU is 5-10 business days, delays may occur.

Unfortunately, we do not ship to all countries outside the EU, for questions regarding foreign deliveries please contact service@studio-about.com.

Studio About ApS is not responsible for goods damaged or lost in transit. We always pack the goods very carefully to avoid shipping damage. If the package and/or contents are damaged after receipt, please report this to the respective courier within 2 days of receipt and return the goods to us.

PRE-ORDER/ PRE-ORDER
It is possible to pre-order selected items in our webshop. It will be stated on the product if the item is a pre-order item. On the product, in the basket and on your order confirmation, you will be able to see the expected delivery date of the product.

When you pre-order an item, we do not charge the amount before we ship - we simply reserve the amount on your credit card until we are ready to ship. When we are ready to ship your item, we will send you an email.

You can change your mind and cancel your order at any time before delivery. If you wish to cancel a pre-order, please contact our customer service at service@studio-about.dk

NOTE: You cannot purchase a pre-order item together with an in-stock item. If you wish to order multiple products, please do so on multiple orders.

 

RETURN - RIGHT OF WITHDRAWAL 
When you shop at Studio-About ApS you have 14 days full right of withdrawal. The deadline for withdrawal applies from the day the order is delivered.

You must return the goods to us in unused condition accompanied by the original invoice. Returns are only accepted if the labels and original packaging are fully intact and in a saleable condition.

How to use the right of withdrawal

You can cancel by notifying us. You can contact us by email service@studio-about.com

You cannot cancel by refusing to accept the goods or by failing to collect them without notifying us of your cancellation.

The withdrawal period is met if you send your notice of withdrawal before the withdrawal period has expired.

Returning the item and return costs

If you have canceled the purchase of an item, you must send the item and purchase invoice to:

Return address

Studio About ApS
CVR 39260611
Elkjærvej nr. 8
8230 Aarhus
Denmark, Denmark
service@studio-about.com

We strive to respond within 48 hours.

You must pay return postage and any other costs associated with the return. When returning goods, you are responsible for ensuring that the goods are packed securely. You bear the risk of the item from the time of delivery. You are responsible for the package arriving at our warehouse. We recommend that you use track and trace so that you can follow the package at all times.

Please note: The return shipment must be sent with 'door to door' delivery. Returns delivered to a parcel shop cannot be handled and will be returned to sender. We do not accept COD parcels.

Refunds:

When you cancel the entire purchase, we will refund all payments received by you, including any delivery costs. However, if you have chosen a more expensive delivery method than our standard delivery, we will not refund the additional costs.

In the event of partial withdrawal, we do not refund delivery costs. We will refund the amount without undue delay and in any case no later than 14 days from the date on which we have received your notice of withdrawal.

We will withhold the refund until we have received the goods back or until you have provided proof that the goods have been returned. Refunds will be made within two weeks of the return of the product to the original purchaser's credit card.

In any case, you will not be charged any kind of fees as a result of the refund.

Please note that additional duties and/or taxes are not refundable. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Defective items will be replaced by the same type of product, subject to availability. Refunds for defective items can be made within the 30-day period after delivery. Returns can only be made as instructed. If, against all expectations, you are not satisfied with your purchase,
contact service@studio-about.com

Testing the goods, use and packaging

You are only liable for any deterioration in the value of the goods due to handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods. You may normally examine the product in the same way as you can and may in a shop, but you may not use it, for example, you may not change the function of our Flex tube by cutting off the plug, etc.

If you have used the item in a way that is not allowed or permitted in a shop and we cannot sell it again or cannot sell it at full price again, you should expect us to deduct the depreciation in value from the amount to be refunded. If the item no longer has a commercial value, we will not refund the purchase price.

If the original packaging is missing, this may constitute an impairment, so to ensure that you receive a full refund, it is recommended that you return the item in its original packaging. You should also make sure that the item is securely wrapped when you return it. You bear the risk of the package/goods until we receive it. Therefore, save the postal receipt and any track and trace number.

You must pay the shipping costs to send the item back to us when using the right of withdrawal.

 

COMPLAINTS 

If you buy a product and there is a defect in it - e.g. a defect or manufacturing defect - the rules of the Danish Sale of Goods Act apply.

You must complain about the defect "within a reasonable time" after you have discovered the defect. We recommend that you complain as soon as possible and within 2 months of discovering the defect.

It is not possible to make a complaint if it has been more than 24 months since you received the item.

If you wish to report a problem with a product, please send an email to: service@studio-about.com

Describe the problem including order information, name and address.

The product you are complaining about must have been purchased online in Studio About's webshop.

If the product was purchased from one of our retailers, please contact them directly.

Once we have received your complaint, we will get back to you within 3 business days.


EXCHANGE 

If you want to exchange the product for another product, it is fastest and most efficient if you order it via our webshop.

If you have used a discount code and it has expired, you cannot use it when exchanging a product.

 

DISCLAIMER

We do not guarantee that all the items available at the Studio About ApS online shop are in stock at the time of your order. In case we are out of stock of any items in your order, we will contact you by phone or by e-mail. Studio About ApS cannot warrant that the content of aboutformandfunction.dk is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is at all time up-to-date. Studio About ApS may at any time change the content of the site and the items available in the product range. Though we strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have expierenced any problems with the studio-about.com shop, please contact us at service@studio-about.com. Studio About ApS cannot guarantee a problem-free, uninterrupted and secure access to the web site at all times.

 

COPYRIGHT PERMISSION NOTICE

Copyright (including Studio About ApS logos, graphics, text, photos, designs, logos, icons and images) provided in this web site are owned by Studio About ApS. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non- commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Studio About ApS. For press inquiries, please contact us at service@studio-about.com.

 

VIOLATION OF RULES

Studio About ApS reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

 

FORCE MAJEURE

In case of Force Majeure, Studio About´s obligations are rendered null and void. The contract between you and Studio About ApS can in such cases be partially or fully terminated by yourself or by Studio About ApS. A Force Majeure is de ned as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Studio About ApS will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

 

GOVERNING LAW

These terms and conditions are governed by Danish law and you agree that the Danish courts will have exclusive jurisdiction of any dispute under this agreement. The laws of your country may be different from the laws in Denmark and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

 

GENERAL INQUIRERIES

You are welcome to write in any question to service@studio-about.com