These terms apply to users of studio-about.com. They will be valid for all your future transactions with Studio About ApS and visits to studio-about.com. These conditions apply to products by studio-about.com to private individuals. This website is directed exclusively to private individuals. Studio About ApS reserves the right to revise these terms and conditions.

COMPANY INFORMATION

Studio About ApS
CVR 39 26 06 11
Frederiksgade 34,2 
8000 Aarhus C
Denmark

info@studio-about.com
+45 53604455

REMEMBER

Each piece is individually handmade, therefore there may be slight variations in colour, dimensions and texture of our products.

PURCHASING

When you purchase something from studio-about.com, you must ll in your personal information such as name, address and payment information. When payment has been accepted and the article is registered in our stock you will receive a shipping conformation.

SECURITY

Studio About ApS uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

COOKIES

www.studio-about.com uses cookies in order to improve your experience on the site. The cookie identi es your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

PAYMENT AND PRICES

We accept payments by Visa, VisaDankort, Visa Debit, Visa Electron, MasterCard, MasterCard Debit og Maestro. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include Danish VAT at 25 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. studio-about.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs of ce for more information. Studio About ApS do not keep its customers payment card details.

SHIPPING

Free Shipping on orders over DKK 599 incl. VAT, within Denmark. Orders under DKK 599 incl. VAT will be charged a DKK 49,- EUR 7,- for PARCELSHOP or DKK 69 EUR 10,- HOME.

Countries inside EU will be charged a DKK 79,-/ EUR 11,- shipping fee. Norway will be charged a DKK 199,- / EUR 27,- shipping fee. 

Countries outside EU will be charged a DKK 299,-/ EUR 41,-shipping fee.

Standard shipping within Denmark is 2-5 working days, delays may occur.
Standard shipping within EU is 7-9 working days, delays may occur.
Standard shipping outside EU is 10-12 working days, delays may occur.

Unfortunately, we do not ship to all countries. For any questions please contact info@studio-about.dk. Studio About ApS are not responsible for goods, which have been damaged or lost in transit. We always parcel up the goods very carefully in order to reduce freight damages to a minimum. If the parcel and/or the contents are damaged upon receipt, please report this to PostNord / Omniva / DHL / GLS / DAO immediately or 2 days after receipt at the latest, and return the goods to us.

EXCHANGES AND RETURNS

During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a re-sellable condition. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.

Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Returns can only be made as instructed. If you were to be unsatisfied with your purchase contact info@studio-about.com.

Studio About ApS are obliged to repair defective products, providing our inspection indicates that an original damage/defect exists, meaning that the product had already been damaged/defective before delivery to the customer took place.

 All complaints must be filed within 24 months from delivery date or within the product’s warranty period in order to oblige S ApS to repair defective products. 

Under no circumstances are Studio About ApS obliged to repair product damage caused by the customer as a result of careless treatment, improper/wrong assembly and installation, deliberate damage (vandalism), etc. Further, Webshop shall not be liable for any damage or failure caused by nature beyond its reasonable control.

Studio About ApS does at any time reserves the right to repair a damaged product before replacing it.

Studio About ApS shall under no circumstances be liable for any consequential damages no matter - whether this damage results from dysfunction of products, accessories, etc., from inadequate/faulty mounting/assembly and so forth - whether the damage results in scratch marks in the flooring, wall damage, loss of earnings, etc.

Studio About´s liability for damage of the customer, relatives, property, business associates etc. is restricted to damage caused by gross negligence on behalf ofStudio About ApS, in addition to the responsibilities laid down in the common, mandatory liability rules.Studio About ApS does not cover indirect losses and consequential damage